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Frequently Asked Questions
What kinds of payment methods do you accept?
We accept the following forms of payment: Visa, Master, Discover, American Express, PayPal, Amazon pay, Facebook pay, Shop pay, LA7ONLINE gift card.
Do you restock items that are sold out?
Yes we do! Usually our re-stock time is every 2 weeks, however during holiday seasons times may vary.
Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
How long does my order take to ship? All orders are processed through our facilities within 24hours, to ensure that you receive your purchase promptly.
How do I know what size to choose? Please see size charts to ensure you are chooseing the correct size for your purchase
I cannot find the answers to my questions, how do I reach customer service? Feel free to contact us by email at customerservice@la7online.com or call at 800-850-7973.
How do I check on the status of my order? Confirmations with order tracking are sent via email within 30 minutes when
your order has been received or your shipment has been processed, based on the valid email address provided to us.
Note: If you did not receive any confirmation emails, please check your email spam filter. Select LA7ONLINE.com as a trusted website domain in your spam filter.
Note: Please allow 24 to 48 hours for your order status to change.
What kinds of shipping options do you offer? LA7ONLINE offers standard delivery, express delivery and next day delivery.
How soon will I receive a refund for my return? Please allow up to 2 weeks from the return shipped date for your account to be credited, and up to 1 billing cycle for the credit to appear on your statement. For returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and up to 1 billing cycle for the credit to appear on your statement.
I think my package was lost or stolen, what do I do now? LA7ONLINE is not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact our customer service team so we can assist you.
Why was my order cancelled?
If your order has been canceled, please contact your financial institution to verify your payment method. Orders may be cancelled / voided due to high-risk fraudulant security alerts. Please call LA7ONLINE at 800-850-7973 to verify your purchase or email at customerservice@la7online.com.
Can I exchange items from my online purchase in store?
Unfortunately, all purchases made online must be exchanged by mail. All exchangeable items must have exchange insurance.
